Your privacy is our priority. This document clearly explains how 99md collects, uses, stores, and protects your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
From data encryption to strict access controls, here is the comprehensive approach we take to keep your personal information secure at all times.
All data transmitted between your device and 99md's servers is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia. No one can intercept or read your information during transmission.
Your personal data is stored on servers protected by multi-layered access controls, advanced firewalls, and automated intrusion detection systems. Access to user databases is restricted and continuously monitored by our security team.
Only 99md staff who genuinely require access to your data to perform their authorised duties are permitted to do so — and only after passing a thorough background check. All internal access is logged and periodically audited to ensure compliance.
99md has never and will never sell, rent, or trade users' personal data to third parties for marketing purposes. Your data belongs to you — we only use it to deliver better services to you directly.
The 99md Privacy Policy is drafted and updated regularly to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect the rights of data subjects as provided under Malaysian law.
In the event of any security incident that may involve your personal data, 99md is committed to notifying affected users in a timely manner and taking appropriate remedial action without delay.
99md (hereinafter referred to as "we", "the platform" or "99md.vu") values the trust you place in us when using our online sports betting and casino services. This Privacy Policy explains in detail how we manage your personal data from the moment you register until you stop using our platform.
By registering for or using the 99md platform, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree, you are advised not to use our platform. This Policy should be read together with Terms and Conditions 99md, which forms part of the overall agreement between you and us.
Policy Scope: This Privacy Policy applies to all services offered by 99md through the 99md.vu website, mobile app (where applicable), and all our official communication channels including customer support email.
We collect your personal data through various means — directly from you, automatically as you use our platform, and in some cases, from trusted third-party sources. The following are the categories of data we collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Registration & KYC |
| Contact Data | Email address, phone number, residential address | Registration |
| Financial Data | Bank account details, deposit & withdrawal transaction records | Payments & KYC |
| Technical Data | IP address, device type, web browser, session data | Automatic (server logs) |
| Usage Data | Betting history, games played, login patterns | Automatic (platform) |
| Communication Data | Live chat conversation records, customer support emails | Direct communications |
Sensitive Data: 99md does not collect sensitive data such as health information, religious beliefs, or political views unless required by law or for specific compliance purposes, of which we will notify you in advance.
99md uses your personal data only for legitimate purposes directly related to the provision of our services. All data processing has a clear legal basis under Malaysia's PDPA. The primary purposes for using your data are as follows:
99md does not sell or rent your personal data to any third party. However, in certain limited circumstances, we may share your data with the following categories of parties, and only to the extent necessary for the stated purposes:
Third-Party Protections: All third parties receiving 99md user data are required to sign data processing agreements compliant with Malaysia's PDPA and are only permitted to use that data for specified purposes.
99md uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of our platform.
We take data security extremely seriously. 99md implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:
Shared Responsibility: The security of your account also depends on your own actions. We encourage you to use a strong and unique password, never share your login credentials with anyone, and always log out after using a shared device.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 99md. To exercise any of these rights, you may contact us via our support email:
You have the right to request a copy of the personal data we hold about you. We will process your request within 21 business days.
If your data is inaccurate or outdated, you have the right to request a correction. You can update most information directly in your account settings.
You may request the deletion of your personal data under certain circumstances, subject to any applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time without providing any reason.
You may request your data in a structured, machine-readable format for transfer to another service provider of your choice.
In certain circumstances, you may request that we restrict the processing of your data while awaiting verification or a response to your objection.
99md retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. The following are the retention period guidelines we adhere to:
When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-standard methods.
99md reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our services. Any material amendments will be communicated to you through:
Continued use of the 99md platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy. If you disagree with the amendments made, you have the right to close your account before the changes take effect.
Review Regularly: We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal data. The latest version is always available at 99md.vu.
If you have any questions, concerns, or wish to exercise any of your privacy rights, the 99md Data Protection Officer (DPO) team is ready to assist you. Please reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. For more complex requests such as data access or deletion, the response period may take up to 21 business days.
Complaints to Regulatory Authorities: If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Personal Data Protection Department (JPDP) of Malaysia, the regulatory body overseeing PDPA compliance in Malaysia.
Now that you understand how 99md protects your personal data, create an account today and enjoy a safe, fair, and responsible wagering experience alongside hundreds of thousands of Malaysian users who have already trusted us.